Technical Support Engineer

2 - 3 Years
Ahmedabad

Job Description

Job Description

Install and configure computer hardware operating systems and applications Monitor and maintain computer systems and networks Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues Troubleshoot system and network problems, diagnosing and solving hardware or software faults Replace parts as required Provide support, including procedural documentation and relevant reports Follow diagrams and written instructions to repair a fault or set up a system Support the roll-out of new applications Set up new users' accounts and profiles and deal with password issues Respond within agreed time limits to call-outs Work continuously on a task until completion (or referral to third parties, if appropriate) Prioritise and manage many open cases at one time Rapidly establish a good working relationship with customers and other professionals, such as software developers Test and evaluate new technology Conduct electrical safety checks on computer equipment. Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones. Work on IT tickets from Global customers and initiate the right response to them, positively and professionally Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for Internal and External customers. Escalates complex problems to higher level of expertise within organization.

Skills
  • Commercial Awareness
  • Ability To Work With People By Phone/E-Mail In Other Locations/Countries, Embracing Diversity And Inclusion
  • Fault Finding And Problem Solving Ability
  • Attention To Detail When Required But Also Awareness Of The Importance Of Speed And Efficiency
  • Self - Motivated Individual Who Can Multi-Task, Meet Customer Deadlines Whilst Maintaining A High Quality Of Work
  • The Individual Will Be Expected To Develop His / Her Commercial Awareness, Application, Market And Competition Awareness With More Experienced Members Of The Team
  • The Person Must Be A Strong Communicator In Both Written And Oral Format
  • The Individual Must Be Prepared To Manage, Take Ownership And Responsibility For Projects And See Them Through To Successful Completion
  • Strong Communication Skills
  • Strong Product, Technical, And Some Application, Customer Knowledge
Certifications
  • Microsoft Office Certification
  • Cisco Certification
  • Linux Certification

Education

  • Bachelor Degree
  • Diploma Course

Salary: INR 2,25,000 - 3,00,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Advantmed India LLP

Founded in 2005 and based in Santa Ana, California, Advantmed India LLP, is a Healthcare Information Management Company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. We are currently 1800+ employees globally and 900+ in India.

You can visit our website www.advantmed.com to understand our organization better.
View Contact Details+

Recruiter Name:Saroj Shinde

Contact Company:Advantmed India LLP

Telephone:9727701342

Address :402, PINNACLE BUSINESS PARK, CORPORATE ROAD, NR., AUDA GARDEN, PRAHLAD NAGAR, AHMEDABAD, Ahmedabad, Gujarat, AHMEDABAD, Gujarat - 380015,India

Website:http://www.advantmed.com

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