Senior Technical Support Engineer

3 - 5 Years

Job Description


Installing and configuring computer hardware operating systems and applications
Manage asset and update the report according with Asset Tags
Monitoring and maintaining computer systems and networks
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Setting up new users' accounts and profiles and dealing with password issues.
Responding within agreed time limits to call-outs.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritising and managing many open cases at one time;
Can manage service desk projects individually

Skills & Competency :

1.should have good experience in technical remote support over call and chat, 2.Good Knowledge of Windows Server and Desktop OS.
3.Good knowledge of Active Directory Administration.
4.Good Networking Knowledge.
5.Should have knowledge on WSUS Patch deployment.
6.Should have knowledge on Sonicwall.
7.Should have good knowledge on Group policy configuration / File server management / DHCP / DNS etc.
8.Shold have good Troubleshooting skills.
9.Experience in monitoring tools and working experience in SD Ticketing system.
10.Excellent written and verbal Communication.
11.Shoul be good team player.
12.Can work in 24X7 rotational shifts

Salary: Not Disclosed by Recruiter

Industry:IT-Hardware & Networking

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Advantmed India LLP

Founded in 2005 and based in Santa Ana, California, Advantmed, LLC is a healthcare information management company that helps health plans and managed care organizations optimize revenue and improve quality outcomes.

Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, software containing NCQA-certified HEDIS ® measures, medical record retrieval, medical record abstraction, risk adjustment coding and provider education.
View Contact Details+

Recruiter Name:Prachi Gagrani

Contact Company:Advantmed India LLP


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