Hiring for VOIP Engineer

4 - 9 Years
Ahmedabad

Job Description

We are hiring for VOIP Engineer. Please find the below mentioned job discription:

ROLES & RESPONSIBILITIES:

  • Evaluate work and ensure compliance to all infrastructure standards and polices for various supplier proposed solutions.
  • Analyse customer requirement for advance service products coordinate with business firms and develop appropriate voice solutions for customers.
  • Collaborate with internal staff and supplier and develop product integration strategies.
  • Design RFPs for project requirement, coordinate with vendors and evaluate bids to recommend appropriate product for select network.
  • Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building.
  • Coordinate with vendors, analyse appropriate product offering and develop new products and services for network.
  • Assist management with all high priority projects and prepare technical presentations.
  • Perform troubleshoot on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.
  • Monitor all customer inquiries and ensure appropriate resolution of same.
  • Plan network capacity for network and perform troubleshoot on existing network.
  • Analyse all security problems on network and develop new technologies to cater it.
  • Provide troubleshooting & Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues on server 
  • Research questions using available information resources & inform of recurring problems
  • Advise user on appropriate action
  • Follow standard VoIP Policy
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports of his daily work
  • During open source problem escalations, act as a liaison between users and Tier 2 support. 
  • Uptime monitoring of open source systems internally.
  • Available 24X7 during downtime

Salary: INR As Per Industry Standard

Industry:BPO / Call Centre / ITES

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Technical Support Manager

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Job Specification:

  • Should have min Minimum 4+ years experience on Managing VoIP Infrastructure & Linux servers in enterprise environment
  • Any Graduate, A technical degree in an IT related field or equivalent work experience, Microsoft Certificate if any will good, course is require, English communication require
  • Familiarity wih Hardware, Installation & toubleshooting. Also OpenSource & Windows Technology require, Server Daily Task and troubleshooting with opetaion taks
  • Driving, Computer skills, Communication Skills, Co-operative to facility, Team player
  • Hands-on experience of Asterisk based Clustered Dialer server (Queue Metrics, Asternic, Go-auto Dialer and Hosted dialer).
  • Installation, configuration and management of VoIP and Dialer server,3CX Phone System.
  • Good Understanding of SIP / IAX / VoIP Services
  • Hands-on Experience on FreePBX / FreeSwitch 
  • Should have understanding of Call Center Environment
  • Experience in Creating & Modifying IVR/Queue/RG/Trunk based on Campaign requirement
  • Basic understanding of networking protocols, QoS etc.
  • Takes ownership of assigned tasks: motivated to improve system design, performance, and overall user experience.
  • Good knowledge and experience of backup and restoration of critical application and data in Telephony system environment.
  • Good understanding of different call routing in VoIP Server, real-time troubleshooting of inbound and outbound call routing.
  • Good knowledge of FTP and TFTP boot server. Configuration and management of various types of IP phones.
  • Good knowledge of MySQL
  • Experience in bash scripting
  • Experience in IPtables and fail2ban to protect the server from unauthenticated access.
  • Knowledge of SIP and IAX2 based trunk configuration, outbound and inbound route configuration. Internal PBX connection.
  • Good knowledge on VMware ESX or ESXi server
  • Good knowledge in Configuration and administration of LAMP
  • Good to have knowledge on High Availability , Quemetrics and Asternic for reporting. 
  • Shold have good Troubleshooting skills
  • Experience in monitoring tools and working experience in SD Ticketing system"               

Company Profile

Advantmed India LLP

Founded in 2005 and based in Santa Ana, California, Advantmed India LLP, is a Healthcare Information Management Company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes.
We are currently 1800+ employees globally and 950+ in India.
You can visit our website www.advantmed.com to understand our organization better.
View Contact Details+

Recruiter Name:Bharti Shivhare

Contact Company:Advantmed India LLP

Telephone:8788510603