Asst. Manager – Operations (US Healthcare)

5 - 8 Years
Ahmedabad

Job Description

Position : Asst. Manager - Operations
Organization : Advantmed India LLP
Function/SBU : Medical Record Review
Base Location : Ahmedabad
Role : Operations, Quality, Project Management, Team Management, Medical Coding

Primary Purpose: Responsible for operations management, Project management, quality management with Medical Record Review department.

Key Job outcomes:

Effectively manage the operations management and performance management of agents as well as TLs.
Successfully implement strategies decided by the management.
Monitoring and taking decisions to drive production and accuracy
Queue monitoring and allocation
Provide the team with a vision of the project objectives
Coach and help develop team members.
Facilitate problem solving and collaboration with TLs.
Assure that the team members have the necessary education and training to effectively participate on the team.
Coordinate with internal and external customers as necessary.
Familiarize the team with the Client needs, specifications and design targets.
Escalate issues which cannot be resolved by the team (escalation management)
Documentation of meetings/updates.
Performance management Agent and campaign level.
Work Relations:

Internal:

Reporting to Manager - Clinical Operations all functional.
Interfacing with finance, Human resources, administration team members and software development teams of for all operational communication.
External:

Coordination with clients (if required).

Qualification:

Graduation in any stream.
Trained on Advanced excel tools and other reporting tools.
Advanced computer skills on MS Office, software and databases
Ability to manipulate large amounts of data and to compile detailed reports
Proven knowledge of auditing standards and procedures
High attention to detail and excellent analytical skills
Sound independent judgment


Expected Competencies:

Pioneering, Affability, Persuasiveness, Friendliness, Positivity, Rapport, Communication, Activity, Restlessness, Alertness, Urgency, Ebullience, Animation, Flexibility, Persistence, Independence, Strong Will, Adventurousness, Boldness, Courage, Venturesome
Tangible, measurable results must be obtained despite opposition or resistance to their accomplishment. There is pressure to meet deadlines in an environment laced with a wide variety of problems and unexpected interruptions.

The Job Profile indicates that the job requirement is for a person who is inspirational, manipulative and has the drive to achieve. The job is likely to require that tangible, measurable results are to be obtained through other, wherein one will not have any direct control. There is a need of high Relationship building skills. There may be necessity to be flexible to work in time zones as per the need of stakeholders. May need to work in an environment laced with a wide variety of problems and high ambiguity. Communication and people skills are also important aspects of the job. The person fulfilling this role should be self-starting, People facing, imaginative, direct, influential, team player and self-confident. Independence, mobility, activity, pace and authority are also factors which could be important to this position.

Experience:

Experienced - 5 years in Supervisory Role, out of which at least 3 years in people management. Must be from CODING INDUSTRY.

(Flexibility to stretch and work in a 24X 7 environment is a MUST)


Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Advantmed India LLP

About the Company:

Founded in 2005 and based in Santa Ana, California, AdvantMed India LLP, is a Healthcare Information Management Company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes.
We are currently 1400+ employees globally and 800+ in India.
View Contact Details+

Recruiter Name:Ms. Neha Bhatt

Contact Company:Advantmed India LLP

Send a Query

Please provide your email address

Please enter your query

Supported Formats: doc, docx, rtf, pdf Max file size: 2MB

Please agree to the terms and conditions to continue.